A free mental health and substance use call center
24/7 local representatives
If you’re in an emergency or if you fear you are in danger, please call 911 — or go to the nearest emergency room immediately for assistance.
HOW WE HELP
When you call us, you’ll be greeted by a local CARES counselor who will ask whether you have an urgent crisis or need non-urgent support.
From there, we’ll put you in touch with the best counselor for your needs.
Next, your dedicated counselor will ask you a few questions to get to know you and your specific situation. You may be asked for your name, age, whether you have or need insurance and any health conditions we should know about. In the event of an emergency, you may be asked about your location, situation and what you’ve been going through. Our counselors are a combination of trained volunteers and professionals. We’re good listeners, and most of all, we really care about you. Everything we ask is to give you the best support during difficult times.
Based on our conversation, we will help you figure out the next step. We’ll connect you with the right solution for your needs in our statewide network of providers. While we talk, we’ll help book your first appointment. If it’s helpful to your situation, we have regional crisis teams we can send when you need someone to come to you.
Your call to us secures you a safe place in a team of healthcare professionals and access to all the services for your personalized resolution or recovery.
Even after your first appointment, we’re with you the whole way.
We stay in touch with your providers and keep your treatment moving forward. We help with transitions between appointments and providers, if necessary, so your care is coordinated and continual. In our system, no one and nothing gets forgotten.
When you need it.
Where you need it.
For however long you need it.
HELP FOR YOUR NEEDS
STRESS, SADNESS OR LONELINESS
When you feel sad, anxious or alone, and those feelings begin to interfere with your appetite, sleep, work or school, consider calling CARES. Talking about it early can prevent future hardship. We want to help. Tell us about it.
Dependency on alcohol or drugs, whether prescription or illegal drugs, can make you feel like you’ll never be free from the desire to use. This isn’t a weakness in your character; it’s the effect substance has on the brain. With support, you’re stronger than the craving. Take the first step.
EMOTIONAL OR PHYSICAL HARM
If someone is hurting you — whether it’s to your body, mind, or your heart — you are not to blame. If you have caused yourself harm or thought about it as a way to cope with difficulty, you don’t have to be alone in your pain. In any situation, we’ll stand by you.
WHAT ARE SIGNS OF CRISIS?
Sometimes something feels wrong, and you can’t explain why. You may feel hopeless, panicked, trapped, empty or in so much pain, nothing seems to help. This is the right time to pick up on the phone and call someone. At CARES, we will always answer.
It may not be you struggling. Someone you care about may be acting differently. Maybe their mood has changed drastically; maybe they’ve withdrawn from relationships; perhaps they’ve stopped sleeping or, the opposite, they can’t get out of bed; maybe they’ve started getting rid of things you know are special to them. These could all be warning signs of crisis. If you’re worried, don’t wait. Give us a call for advice, or give your loved one our number with the message that you — and we —are here for them if they want to talk.