STEP 1: When you call us, you’ll be greeted by a local Hawai‘i CARES 988 crisis counselor who will ask whether you have an urgent crisis or need non-urgent support.

 

STEP 2: Next, the Hawai‘i CARES 988 crisis counselor will ask you a few questions to get to know you and your specific situation.

For example, you may be asked for your name, age, and any health conditions we should know about. You may also be asked about your location, situation and what you’ve been going through.

Your call is secure and confidential. We encourage you to share details that will help address your needs.

 

STEP 3: Based on our conversation, we will help you figure out next steps.

We will link you with community supports that address your needs including, if appropriate, arranging for a Crisis Mobile Outreach (CMO) worker to meet with you in person.